Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail: • Agreement that the key belongs to - License Number (not product key) • Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300 • Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem) • Product that is being referred - Windows 7, Office 2010, Office 2013. • Last 5 digits of product key This is sent in an e-mail to. John4120 wrote: Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail: • Agreement that the key belongs to - License Number (not product key) • Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300 • Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem) • Product that is being referred - Windows 7, Office 2010, Office 2013. • Last 5 digits of product key This is sent in an e-mail to makadd@microsoft.com^^This is perfect answer. I'd add that you *should* be able to call the to do the same.

Hit or miss on the call center, but the email makadd@microsoft.com is great. Unless you need KMS help then its kmsadd@microsoft.com. Absolutely brutal - like pulling teeth trying to sort out my issue.

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I have 75 licenses of office pro plus 2013 which has been mak activated 275/275 times. I've emailed makadd@microsoft.com three times and rang microsoft to try and sort this out. The agreement id says its been expired but the reseller insists we bought out of the agreement and this doesn't need renewing until next year so should cover the increase of mak activations. As an office we have a high turnover and usually recovery image machines in our office frequently, we also did an SSD upgrade this year on all machines without SSD's Over the phone they activated one product but would not increase the mak activation limit I despair. Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail: • Agreement that the key belongs to - License Number (not product key) • Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300 • Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem) • Product that is being referred - Windows 7, Office 2010, Office 2013. • Last 5 digits of product key This is sent in an e-mail to. John4120 wrote: Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail: • Agreement that the key belongs to - License Number (not product key) • Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300 • Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem) • Product that is being referred - Windows 7, Office 2010, Office 2013.

• Last 5 digits of product key This is sent in an e-mail to ^^This is perfect answer. I'd add that you *should* be able to call the to do the same. Hit or miss on the call center, but the email is great.

Unless you need KMS help then its. Chris (Microsoft) wrote: John4120 wrote: Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail: • Agreement that the key belongs to - License Number (not product key) • Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300 • Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem) • Product that is being referred - Windows 7, Office 2010, Office 2013. • Last 5 digits of product key This is sent in an e-mail to ^^This is perfect answer. I'd add that you *should* be able to call the to do the same.

Hit or miss on the call center, but the email is great. Unless you need KMS help then its.

Just tried this to reset MAK on Server 2012 successfully, thanks! It did take two phone calls. The first agent transferred me and ended up hanging up on me instead, and the second triage agent wanted me to email, instead. When I contested respectfully, he sent me on and I was able to reset it immediately. Or rather, I can use the the new MAK's but the VLSC won't reflect it for 24 hours. She then told me that MSFT only allows the phone call once, that for future MAK resets I would need to email. Absolutely brutal - like pulling teeth trying to sort out my issue.